Nortel Compatible Products

Call Accounting

BCM Unified Communication Management

Unfied Communication Desktop Productivity

CTI Solutions

Emergency Notification

Switch Management

Additional Products For Nortel Platforms

Resources

Administration

RSI Unveils New Call Center Reporting for BCM

JUNE 10, 2009 - Most organizations pride themselves in providing customers with answers quickly and efficiently. A properly working call center can distinguish your business and provide a competitive advantage. An overloaded, inaccurate or malfunctioning call handling system could spell disaster. Now you can make intelligent workforce, skill set and network planning decisions with concise system metrics. SHADOW Call Center Reporting for BCM gives you a powerful means of deciphering the reams of information produced by your telephone system call center statistics.

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RSI and ConverTec Announce Landmark Agreement To Deliver Unified Communication Applications

OSHAWA and BURLINGTON, ONTARIO – February 25, 2009 - Resource Software International Ltd. (RSI) and ConverTec Inc. jointly announced today a landmark technology transfer and branding agreement. RSI will add the ConverTec desktop productivity and console applications to their Total Communication Management Solutions (TCMS) portfolio.

The agreement will facilitate the market acceptance and expansion of a complete umbrella of applications designed for Nortel telephony platforms. By combining RSI’s broad distribution network and TCMS portfolio with ConverTec’s best in class unified communications productivity applications, the alliance will allow both parties to create and deliver advanced technologies more rapidly to their customers.


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RSI ISSUES STRONG NORTEL ASSURANCE STATEMENT

February 1, 2009 – OSHAWA, ONTARIO - Resource Software International Ltd. (RSI) issued a statement today assuring Nortel Networks customers that its portfolio of products would be fully maintained, developed and supported for a long time to come. RSI is a Nortel Developer Partner that offers communication and telephone expense management solutions to Nortel telephony platform customers. These products include call accounting, hotel billing, ACD reporting, forced/verified account codes, switch administration and text messaging.

“We advise our Nortel customers that our products will continually be supported and developed over the long haul. Our current road map is extending into 2012. We are confident that Nortel will arise stronger from its current financial situation. “, said Rito Salomone, president of RSI. “During these tough economic times, it is important to assure our customers that their investment is fully protected. Our applications are designed to work with the latest technologies to support current and legacy Nortel environments. ”

RSI is uniquely positioned to offer total communication management solutions to every enterprise including multi-vendor environments that include Nortel, Avaya, Cisco, ShoreTel and others. Visit our website (www.telecost.com) to find out more about our tailored vendor accepted solutions for other platforms!

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. RSI offers a wide range of products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.

RSI Announces Call Accounting Compatibility with Nortel SCS 500

OSHAWA, ONTARIO, CANADA - November 10, 2008 - Resource Software International Ltd. (RSI), an official Nortel(NYSE: NT) Developer Partner, announced today that it had been granted compatibility recognition with the popular Nortal SCS 500. Registered Product status was achieved for Revolution Web Call Accounting on SCS 500. This is the first product of its kind to receive this distinction. Revolution Web Call Accounting is also a Nortel Compatible Product for Nortel BCM and Norstar.
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The National Do Not Call List (DNCL) was launched September 30, 2008.

Are your customers prepared?

Without a way to manage and place restrictions on calling activity, each violation of the DNCL can cost Canadian companies up to $15,000 per infraction. tools CTI Pack Professional coupled with the Nortel Norstar or BCM allows customers enhanced ability to restrict calls to any number which appears on the DNCL.
tools CTI Pack enhances the power of Norstar and BCM, while maximizing user control including: Do-Not-Call List, forced and verified account codes, fast dial, call limits, advanced call restrictions and call logging.
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CALL ACCOUNTING SOFTWARE FOR EVERY ENTERPRISE


Communication facilities are the lifeline of most successful businesses and often the most taxing expenditure. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. RSI provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses.
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E911 EMERGENCY NOTIFICATION FOR NORTEL BCM / SRG


tools OSN is a unique application designed specifically to work with Nortel Norstar, BCM and SRG environments to watchdog the system. Valuable time is often lost in trying to locate the individual that placed an emergency call. tools OSN can broadcast E911 notification to telephone sets, email or network computers regardless of the type of emergency or crisis. Seconds can make the difference in saving lives, property and money when dispensing critical information and responding to emergencies.
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ENHANCED REPORTING SOLUTIONS FOR NORTEL BCM


RSI now offers call accounting and communications management for all your BCM facilities. Take complete control of your communications by examining traffic to all entry points into your organization through detailed reporting of CCR, Voice Mail, Hunt Groups, CDR and IVR Reporting
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NORTEL SWITCH ADMINISTRATION: RSI Announces The Release of MerAssistant Switch Manager for Enterprise Nortel Telephony Platforms.


OSHAWA, ONTARIO, CANADA – May 30, 2007 - Resource Software International Ltd. (RSI) announced today general availability of MerAssistant Switch Manager. RSI recently acquired the assets of MerAssistant.com and incorporated the new software into its extensive portfolio of products tailored for Nortel telephony platforms. “The launch of MerAssistant Switch Manager is part of our commitment to offer the best compatible solutions for Nortel telephony platforms through internal development and strategic acquisitions.”, said Rito Salomone, President of RSI. “We are delighted to offer Nortel enterprise customers a truly simplistic approach to switch programming. It has never been easier to perform adds, moves and changes (MACs)”.
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CONTACT CENTER SCREEN POP AND DESKTOP PRODUCTIVITY FOR NORTEL BCM AND NORSTAR


Visual Rapport is an intuitive integrated visual communication console that provides real time employee telephone status, instant messaging, email, screen pop, call logging and file transfer all under one roof. Visual Rapport boasts a very dynamic interface that puts your communication information right at your fingertips.
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TOTAL COMMUNICATION MANAGEMENT SOFTWARE (TCMS) FOR NORTEL SWITCHING PLATFORMS



RSI offers a completely integrated approach to communication management with a set of integrated applications that consolidate telecom expense management (TEM) under one roof. RSI offers its acclaimed call accounting (Shadow CMS or Revolution Web), contact center automation (Visual Rapport) and switch administration (MerAssistant) in one bundle. Nortel customers can rest assured that our applications will perform flawlessly in your enviroment.

HOSTED CALL ACCOUNTING

Let us manage your communication facilities for you

HostedCallAccounting.com is a fully managed Software as a Service (SaaS) alternative to purchasing hardware and software and expending internal resources. Resource Software International Ltd. (RSI) offers complete outsourcing services for remote polling, authorization code billing, charge-back, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, voice mail, call center, auto attendant and more. Many organizations have high overhead costs, staff turnovers and little time for in-house software. These businesses often require accurate telemanagement information to allocate costs and track activity. With our remote secured hosting option you select the variety of billing, traffic, exception and diagnostic management reports your organization needs. RSI takes full control of data collection, processing and regular delivery of reports. Our specialists can assist you with the planning and management of your telecommunications network. RSI hosts and manages the entire process on your behalf and you may log in to view the results from anywhere, anytime!

For PBXs and other communication devices that require data storage, our unique IP buffers allow us to collect data from anywhere on the globe seamlessly in real time. The secure data can be viewed remotely by our customers through a simple web browser.

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Why Replace MAT, OTM or TM?

RSI is the premier Developer Partner with call accounting solutions deemed Compatible Product for Nortel platforms inclusive of Norstar, BCM (inc. BCM 50), M1 and CS 1000! Get true consolidated multi-site enterprise call accounting under one umbrella using Shadow CMS and intuitive switch management with MerAssistant.

What is CDR?

CDR is an abbreviation for the the term Call Detail Recording. It is the data that is submitted by your telephone system to a collection device linked to your call accounting package. The data contains particular information about every telephone call including date, time, duration, digits dialed and trunk line. Often the term SMDR (Station Message Detail Recording is used interchangeably with CDR). The "raw" information is generally interpreted and translated into a database for real time or scheduled processing and reporting. Data Storage software is generally used to collect the data and make it available for processing by call accounting software.

HOTEL BILLING


It is imperative for hotel properties to track and bill call detail records to the appropriate guest room. Telephone calls generate huge revenue for hospitality environments if a proper hotel call accounting software package is deployed. Generally, most inn, motel and hotel properties install a call accounting solution that will integrate with ther property management software (PMS). RSI will work with all popular vendors of property management and reservation systems to integrate call accounting, internet usage, hotel billing and guest reservations. See Shadow CMS Hospitality



RSI has been a long-standing Nortel Developer Partner since the program inception. Visit our home on the Nortel website to read our corporate profile, compatibility certificates and product brochures.

SIP Reporting

November 5, 2007 - Resource Software International Ltd. (RSI), a Nortel Developer Partner since the program inception, today announced availability of call logging and reporting capability for Nortel SCS 500 and Microsoft OCS.

"This announcement represents the continued evolution of the RSI TCMS portfolio and our commitment to consolidated reporting for traditional and SIP-based communication logs.", said Rito Salomone, President, RSI. Contact Us...

Solutions for every IP, PBX and other switch manufacturers

RSI has been developing dynamic call accounting and communications management solutions since 1990. We pride ourselves in our experience to consolidate management solutions for customers with a diverse landscape. Our customers include goverment, education, retail, hospitality, long distance providers and various corporations that purchase their equipment from more than one vendor.

RSI has a broad range of solutions that will generally work with most manufacturer hardware. Connectivity includes traditional remote dial up/serial, FTP over IP, ODBC, DCOM, telnet and various other technologies to retrieve the data to a centralized location.

We provide optional software or hardware buffers for data storage. We integrate with virtually any telephony switch that outputs call detail reporting (CDR) information.

Visit our Corporate Website for details at www.telecost.com.
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