CALL ACCOUNTING SOFTWARE FOR EVERY ENTERPRISE

Communication facilities are the lifeline of most successful businesses and often the most taxing expenditure. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. RSI provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses.
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E911 EMERGENCY NOTIFICATION FOR NORTEL BCM / SRG

tools OSN is a unique application designed specifically to work with Nortel Norstar, BCM and SRG environments to watchdog the system. Valuable time is often lost in trying to locate the individual that placed an emergency call. tools OSN can broadcast E911 notification to telephone sets, email or network computers regardless of the type of emergency or crisis. Seconds can make the difference in saving lives, property and money when dispensing critical information and responding to emergencies.
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ENHANCED REPORTING SOLUTIONS FOR NORTEL BCM

RSI now offers call accounting and communications management for all your BCM facilities. Take complete control of your communications by examining traffic to all entry points into your organization through detailed reporting of CCR, Voice Mail, Hunt Groups, CDR and IVR Reporting
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NORTEL SWITCH ADMINISTRATION: RSI Announces The Release of MerAssistant Switch Manager for Enterprise Nortel Telephony Platforms.

OSHAWA, ONTARIO, CANADA – May 30, 2007 - Resource Software International Ltd. (RSI) announced today general availability of MerAssistant Switch Manager. RSI recently acquired the assets of MerAssistant.com and incorporated the new software into its extensive portfolio of products tailored for Nortel telephony platforms. “The launch of MerAssistant Switch Manager is part of our commitment to offer the best compatible solutions for Nortel telephony platforms through internal development and strategic acquisitions.”, said Rito Salomone, President of RSI. “We are delighted to offer Nortel enterprise customers a truly simplistic approach to switch programming. It has never been easier to perform adds, moves and changes (MACs)”.
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CONTACT CENTER SCREEN POP AND DESKTOP PRODUCTIVITY FOR NORTEL BCM AND NORSTAR

Visual Rapport is an intuitive integrated visual communication console that provides real time employee telephone status, instant messaging, email, screen pop, call logging and file transfer all under one roof. Visual Rapport boasts a very dynamic interface that puts your communication information right at your fingertips.
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TOTAL COMMUNICATION MANAGEMENT SOFTWARE (TCMS) FOR NORTEL SWITCHING PLATFORMS

RSI offers a completely integrated approach to communication management with a set of integrated applications that consolidate telecom expense management (TEM) under one roof. RSI offers its acclaimed call accounting (Shadow CMS or Revolution Web), contact center automation (Visual Rapport) and switch administration (MerAssistant) in one bundle. Nortel customers can rest assured that our applications will perform flawlessly in your enviroment.

Let us manage your communication facilities for you

HostedCallAccounting.com is a fully managed Software as a Service (SaaS) alternative to purchasing hardware and software and expending internal resources. Resource Software International Ltd. (RSI) offers complete outsourcing services for remote polling, authorization code billing, charge-back, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, voice mail, call center, auto attendant and more. Many organizations have high overhead costs, staff turnovers and little time for in-house software. These businesses often require accurate telemanagement information to allocate costs and track activity. With our remote secured hosting option you select the variety of billing, traffic, exception and diagnostic management reports your organization needs. RSI takes full control of data collection, processing and regular delivery of reports. Our specialists can assist you with the planning and management of your telecommunications network. RSI hosts and manages the entire process on your behalf and you may log in to view the results from anywhere, anytime!

For PBXs and other communication devices that require data storage, our unique IP buffers allow us to collect data from anywhere on the globe seamlessly in real time. The secure data can be viewed remotely by our customers through a simple web browser.

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CDR is an abbreviation for the the term Call Detail Recording. It is the data that is submitted by your telephone system to a collection device linked to your call accounting package. The data contains particular information about every telephone call including date, time, duration, digits dialed and trunk line. Often the term SMDR (Station Message Detail Recording is used interchangeably with CDR). The "raw" information is generally interpreted and translated into a database for real time or scheduled processing and reporting. Data Storage software is generally used to collect the data and make it available for processing by call accounting software.

HOTEL BILLING

It is imperative for hotel properties to track and bill call detail records to the appropriate guest room. Telephone calls generate huge revenue for hospitality environments if a proper hotel call accounting software package is deployed. Generally, most inn, motel and hotel properties install a call accounting solution that will integrate with ther property management software (PMS). RSI will work with all popular vendors of property management and reservation systems to integrate call accounting, internet usage, hotel billing and guest reservations. See Shadow CMS Hospitality